All refund requests must be directed to the official seller. As an affiliate website, Pre-Medical.store is not responsible for processing refunds.
If you are not satisfied with your purchase, we accept returns of unused products within 14 days of receipt. Once the returned item is received, the official seller will issue a full refund (excluding shipping costs, as we cannot refund the original shipping fee).
Please allow 1-2 weeks for your return to be processed.
Items purchased at a discount are not eligible for return. Pre-Medical.store does not provide refunds for products bought through other entities such as distributors or retail partners.
Returned items must be delivered unused, in their original packaging, and in the condition they were received. Items that do not meet these criteria may not be eligible for a refund or may be subject to a restocking fee. We recommend using an insured and trackable mail service, as we cannot be held responsible for items that are damaged or lost in transit.
We cannot issue a refund without receipt of the returned item(s) or proof of return delivery.
We aim to accept all returns. However, if an item is returned in an unsuitable condition, it may be sent back to you. All returned goods will be inspected upon receipt.